One of the many benefits of using print-on-demand services is that when you place an order, you have the option of ordering as many or as few books as you like. Whether you want one book or thousands of books, Lightning Source is able to fulfill your order.
Once your book is in production and available for printing, you are able to place orders on your Lightning Source account. One of the most important things to remember is that orders will not print if your title does not show an “Available for Printing/Download” status on your Dashboard. If your files are in the review process, or if your eproof has not been approved, orders will not print.
How to Submit an Order
Orders must be submitted by the publishers on their Lightning Source account. We are unable to take orders over the phone, but we are happy to help assist publishers during the ordering process.
To submit an order:
1. Click on the Orders section of your Lightning Source account.
2. The next page will be an order screen for a new order. You can search for the title(s) by entering search criteria or clicking the Start Search button to see a list of all of your titles.
Select the title(s) you would like to order and click Add to Order at the bottom of the page.
3. The next page you will see is the Order Details page.
On this page there is a Return To and Ship To address listed. If you would like to update the address, click on the Change button to submit and save the new address.
*NOTE About Acceptable Languages & Characters to Use for Ship To Address: When placing an order and entering a ship to address, Lightning Source can currently print shipping labels using only normal English-style letters or languages that do not use UTF8 characters or symbols.
Syriac languages, Chinese, Russian, etc. (that use symbolic/other alphabets) will not currently work and will cause delivery and tracking problems.
4. You will also see a dropdown menu with our different printing locations. You may select a different printing location if you would like, although not all printing locations are available for every order. Some Ship To addresses will require orders to be printed at certain facilities. Also, not all facilities are currently capable of printing all of the binding and interior types that Lightning Source offers.
5. If you have a promotion code, you may enter it on this page.
6. There are different printing levels to choose from, and turn-around times vary based on the binding and interior types. Also, turn-around times are estimates based on item type and facility volume.
7. Different shipping options are also available and may vary based on the printing location and Ship To address.
*It is important to note that non-trackable/non-insurable shipping options do not generate tracking numbers, and we are unable to track or insure orders with this shipping method.
*UPS does not deliver to PO Box addresses. If you select a UPS shipping option (Ground, 2nd Day, or Next Day) as your shipping service and the shipping address is a PO Box, the order may be rerouted to USPS.
*There is a 10% GST charge for printing and a 10% GST charge for shipping for all orders in Australia.
*Shipments into Canada are subject to various fees, including import duties, GST, brokerage fees, and document preparation fees. For more information, click here.
8. Once you select your printing and shipping service, you are able to update the number of books you want to order. The default order quantity is one, but if you would like to order more than one book, you will need to update the order quantity amount and then click on Update Order.
- You may also see Carton Quantity on the order screen. This refers to the number of books that fit in one box.
9. Once your order is updated and everything is correct, click on Submit Order to move to the payment screen.
10. The next page will ask you for payment information. You will need to select your credit card from the dropdown menu and enter your security code, or you may enter a new credit card.
11. The Purchase Order Number is your own number that you may apply to the order.
12. You may enter your email address to receive a confirmation email when your order ships.
13. Once everything is complete, click on the I Accept button. This submits your order for processing, and your order will now appear on the Previously Submitted Orders page.
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