Once you set up a title on your account, it moves through several stages of the setup process. Below are the different statuses and what each one means.
AWAITING SYSTEM APPROVAL: The Premedia team is almost finished creating the eproof from the print-ready files that were uploaded. The files are undergoing a final check, and if a physical proof was ordered, it is in the process of being printed and reviewed.
AWAITING UPDATE: Our Premedia team has reviewed the provided files and noted adjustments are required. By selecting the status under the title, you can view the required changes. You will need to make the requested adjustments and upload the revised file for our Premedia team to process. Publishers will also receive an email detailing the issues that were discovered.
AWAITING YOUR APPROVAL: You have an e-proof waiting to be approved! You will need to look over the e-proof carefully for errors and formatting issues, as well as a final copy-edit. If you see any issues, you should reject the e-proof and upload a revised file. If you approve the e-proof, we strongly recommend you order a print copy and inspect the printed book before adding distribution services. If you add distribution services and find corrections you need to make by uploading a revised file, the revised file will not process until all orders have completed printing. Make sure your book is the way you want it before adding distribution services. Note: any orders placed for print copies will not print until the e-proof has been approved.
CONTENT BEING VALIDATED: Content Upload Validation is a PDF file analysis tool that can assess the quality of cover and interior files uploaded within an Lightning Source account.
This tool allows Lightning Source to look at the PDF content uploaded and provide on-screen feedback to you about anything that could be detected in the file that could prevent or delay your book from completing the title set up process.
When you submit a revised file for a book you need to make changes to or you set up a new title and upload the cover and interior files through your Lightning Source account, you will see the message CONTENT UPLOAD VALIDATION, while this tool checks your files for technical issues such as:
- Fonts not embedded
- File contains transparency
- Low-resolution images
- Spot colors used
- Damaged PDF document
- Color space used
- Password-protected file
If your files pass the Content Validation process, it does not guarantee that your content will pass through our file submission process without issues. If the Lightning Source premedia team finds a problem with the file(s) you will be notified by email of the corrections to be made. You can also access this information through your Lightning Source account when you see the "Title Processing Error" status for your book by clicking on the link.
You will need to correct the files and upload them again. If corrected files are not uploaded, we cannot complete your title set-up work.
ON HOLD: If you submit a request to change the trim size, bind type, or transfer the book to another account, you will see this status while support works to make the requested changes.
PROCESSING: We have received the files for your book and they are being processed by Premedia to ensure that they are compatible with our printing system. This will usually take 3-5 business days to complete
REVISION INCOMPLETE:
There are two possible reasons for the status of a title to change to Revision Incomplete:
- If the publisher clicks on the book's title name to edit any metadata such as title name, summary, imprint name, or pricing and does not click the Save button (checkmark button) shortly after, the status of the title will remain at Revision Incomplete. To resolve this, click the Undo Revision button found on the Dashboard page or the All Titles page (to the right of the book title). Then click on the book's title name to redo the edit and immediately click Save. The title status should change from Revision Incomplete to another status within 2 minutes.
- The Revision Incomplete status could mean the files have been uploaded; but, they were not submitted. Click on the book/title name, upload the files, and follow through to the end of the prompts on the screen. Once logged back into the account, find the title with the status "On Hold or Revision Incomplete" and click on the book title name. Then click the Upload New Files button at the top left of the page, to be taken to a file upload page. Follow the prompts on the screen, and click the buttons at the bottom right of the page to continue the process.
SETUP INCOMPLETE: If you’ve started entering information (metadata) about your book but haven’t completed all the title setup pages and haven’t uploaded the files, then your book will be listed as “setup incomplete”. You will need to login to your account and click on the link for the book and finish all the title setup steps.
TITLE AVAILABLE:
Congratulations! This means your title is fully set up and ready for you to order a print copy.
- In order for your title to be “in distribution” (retailers and wholesalers can order your book), you’ll need to Enable your book for distribution
- Log in to your account and click on the title of your book
- Underneath Print Details, scroll down to Enabled for Distribution, and click the Enable button
- Once this has been done, Ingram will send the metadata for your book to our distribution partners for them to pick up and post on their website, making your book available for sale.
TITLE HAS BEEN CANCELLED: You have requested support to cancel a book from your account. Canceled titles will continue to appear on your account. If you decide to reactivate the title, you will need to contact support. Publishers have 6 months to reactivate a canceled book/title by emailing support. After 6 months the files are deleted from the Lightning Source system.
TITLE HAS BEEN REJECTED: You have rejected your e-proof. You will need to upload new files for Premedia to process or contact support for changes in order to move forward with processing the files for your book.
TITLE AS EXPIRED: The book/title had been in a canceled status for six months. It has been moved to expired and the files have been deleted from the LS system. New files must be uploaded if the book is to be live again.
TITLE IN REVISION: Revised files have been received and are being processed through the Premedia department. (Interiors may process in as little as 1 day; covers can take 2-4 business days.)
TITLE IN SETUP: Your revised files have been received and are being processed by Premedia. Interior files may process once your files have been submitted to us, your book will have the status “Title in Setup” briefly, before the files are processed through Premedia. If your title is in the status of “Title in Setup” for more than 2 days, there may be an issue or error with your files.
TITLE METADATA CHANGE: This status appears if the publisher has requested that distribution or pricing be removed for a book/title. If the book is being transferred to another account, it may also show this status.
TITLE PENDING REVISION: If your book was already in distribution when you uploaded revised files, any orders that have already been placed will need to be fulfilled before we can process the revised files in our system. Until the orders have all been printed, your title will show as “pending revision”. If your book is selling well and we continue to receive orders, it may take some time before the revised files can be processed.
TITLE PROCESSING ERROR: If the status of your title is "Title Processing Error", you may be wondering what that means and how to move forward. It indicates our premedia file technicians may have discovered something in your file that could cause a printing issue. You will receive an email detailing the issues we have discovered, which need to be corrected by uploading a revised file.
In many cases, the file will need to be adjusted by the publisher or designer to correct the issue, and it will be submitted as a revision on the account. Any revisions submitted due to a Title Processing Error notice will not incur a file revision fee.
Some common notifications are listed below:
- Crop Marks on Interior PDF File
Crop marks, printer marks, and registration marks are unnecessary for our printing process, and they could appear when the book is printed. We ask that files are submitted without crop marks, printer marks, or registration marks.
- Complex Image in Interior/Cover PDF File
Complex images can sometimes cause delays in the printing process and should be flattened/rasterized.
- Cover File Uploaded for Interior Part (or Interior File Uploaded for Cover Part)
In order to ensure your book prints correctly, you may resubmit the files in their respective locations on the file upload page.
- Corrupt Interior/Cover File
Typically, a corrupt file occurs when there is a bad font or image, but it can also be caused by a special character (such as an ampersand “&”) in the file name. The errors will need to be fixed to ensure your book prints as intended.
- Barcode is Not Formatted Correctly
Barcodes are mandatory on all titles, and barcodes that will not scan will cause delays in the printing process. Barcodes should be black only (0 Cyan / 0 Magenta / 0 Yellow / 100 Black) and placed over a white box or background. Barcodes should also be large enough to scan (we recommend 1.75” x 1”) and should be a vector graphic or high quality rasterized.
- Cover Layout Submitted is Not Built to the Correct Specifications
If the cover artwork is submitted at the wrong trim size or if it does not correspond to your title’s metadata (trim size, bind type, interior type, page count), you will need to submit a new file. If you are having difficulty formatting your cover to meet our specifications, we recommend using our Cover Template Generator.
- Revised Interior/Cover Submission Did Not Fix All Issues
Although new files were uploaded, there are still issues that could occur in printing, and corrected files will need to be submitted.
- PDF Document Size is Incorrect
The PDF document size refers to the entire document, including crop marks, measurement notes, and white space of our cover template. The PDF document size is noted in the white area of our cover template.
- Ink Coverage Exceeds 240% CMYK
High ink coverage can potentially lead to printing problems such as streaking, spotting, and cracking. These issues may not manifest themselves on every printing of the book and may occur in future printings. The overall combined percentage of CMYK values of artwork for our presses should be less than 240%. For example, the 'rich black' we recommend would be 60% Cyan 40% Magenta 40% Yellow 100% Black (60+40+40+100=240%).
High ink density titles are those titles where a single or double-sided page(s) within the interior of a book contains a high level and/or area of Black or CMYK ink saturation, which, when printed on Lightning Source printing equipment, ultimately causes curling of pages, wrinkled pages, or may cause streaks. Lightning Source may be unable to fulfill a B&W or Color print order due to areas of high ink density/heavy ink coverage within these titles. When we identify a title with high-density ink coverage, we will move the title to Premium Color at no additional charge to the publisher for a period of 30-days. After 30 days, the publisher can elect to either; (i) cancel the title or (ii) agree to a new print cost per unit and continue to print orders as Premium Color. Print cost per unit to be agreed on a title-by-title basis, as titles are identified, due to the increased manufacturing costs associated with these titles.
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