Account Login Help

You can log into your Lightning Source account using the link below:

https://myaccount.lightningsource.com/

 

If you have forgotten your password and are experiencing issues logging into your Lightning Source account, you may request a temporary password. Once you receive your temporary password, you can use this to log in and update your password to something of your own choosing.

Steps to request a temporary password are outlined below:

• Visit the following link the reset your password:
  https://myaccount.lightningsource.com/ForgotPassword
• Enter your email address and click on the blue “Reset Password” button. This will generate a temporary password sent to your email address.
• Passwords are case and space sensitive, so it is important to enter the temporary password correctly. For example, if an “n” is entered as an “N”, the password will be rejected.
• You may consider copying and pasting the temporary password. If you do this, please be sure to remove any unnecessary spaces, before and after the password, that could appear when you paste.
• Once your temporary password is accepted, you will be able to create your own new password for future use.
• Please note that if more than one temporary password is requested, you will need to use the most recent temporary password sent to you. Any previous temporary passwords are considered invalid once a new temporary password is requested.

Please note: We cannot provide you with your password. We are PCI (Payment Card Industry) Compliant. Part of our compliance includes encrypting user passwords to protect our customers against any malicious access to their accounts. Please follow the steps above to reset your password if needed. 

 

Q: How do I change the email address I use to log into my account?

Log into your Lightning Source account and click on the drop-down in the top right corner, then click on Account Information.

Click on Edit to update the information in the Account Login section. 

After you click the Edit button you will see a pop-up asking where to send the verification code. After making your selection (email or phone) click the Send Code button. Next, you'll see a pop-up with spaces for you to enter the 6-digit verification code, then click the Done button. You will now be able to make changes to your account information.

 

Q: I can't get into my account to update the contact name, email address, or phone number. What do I do?

If you are not able to update the email address, phone number, or contact information for your account, please contact the support team for help by using the form located HERE.

 

Q: I forgot my password, how do I change it?

If you forgot your password, you can go to the login page at LightningSource.com, enter the email address you use to access your account, and click the link for Forgot Your Password to create a new password.

• • Click “Log In” on the Lightning Source website: https://myaccount.lightningsource.com
  • Enter your Username and click on the “Forgot your password?” link