Orders Address Book

1. In the left side toolbar of your Lightning Source account, click on Orders.
2. Click on Address Book
3. Select Shipping Addresses or Return Addresses from the dropdown at the top of the page.
   • Shipping Addresses
     • Where your order will be shipped
   • Return Addresses
     • This is the address the order will be returned to if it cannot be delivered to the shipping address or if it is refused by the recipient.
     • Please do not use Ingram, IngramSpark, or Lightning Source addresses as your return address.
4. Click on Add Contact to create a new address listing.
   • Fill out the fields, the red asterisk indicates it’s a required field.
   • Check the Set as Default box if you would like to make this the default address. When placing orders there is a shortcut link to select the default address.
     • The default address will have Default text at the top of the card.

       

   • Click Save
5. Address shortcuts
   • Click on any English alphabet characters (A-Z) to find all addresses that start with that character in the contact or organization name (the first two lines of the address).
   • The hashtag/pound sign
   • The 𝙭 (last character in the line) will bring back all of the addresses.
   • You also have the option to find an address using the search field at the top of the page.
6. NOTE: About Acceptable Languages & Characters to Use: When placing an order and entering a ship to address, Ingram/Lightning Source can currently print shipping labels using only English-style letters or languages that do not use UTF8 characters or symbols.
   • Syriac languages, Chinese, Russian, etc. (that use symbolic/other alphabets) will not currently work and will cause delivery and tracking problems.
7. Import Addresses
   • You have the option to import addresses via spreadsheet. Click on Import in the upper right-hand corner. Click on the blue Download Template for the spreadsheet. Click Download Address Import Guide for instructions.
   • When complete, click on the blue Import button to upload the spreadsheet.
   • The formatting must meet all requirements to import correctly.
8. Export Addresses
   • Click on Export in the upper right-hand corner to download a .csv file that can be opened in many different spreadsheet and text editors. Imported formatting may vary depending on the application.
9. Favorites
   • Select the small green banner in the upper left corner of each address card to save it as a favorite.

• Click the blue Favorites button to view which addresses have been saved as a favorite.
• Click on All Contacts to return to viewing all addresses.